Claims Management Support and Guidance

We provide our members with dedicated claims management support and advice to ensure that they have the tools and resources to handle claims in a timely, professional manner.

This service is complimentary and includes the assessment, response and management of claims. In addition, our claims management team provides sample letters and guidebooks to assist councils in responding to claims properly.

How Does It Work?

The Mutual’s claims management team provides support for members as claims are received or litigations commence. Moreover, our panel of lawyers is available to members for guidance on litigated claims as required.

The team assists in providing members with an annual review of claims, advice that can be used to prevent claims from occurring and training — all of which are essential for effective risk management.

Frequently Asked Questions (FAQs)

Members can contact our claims manager to receive assistance in the drafting of letters to clients.

To find out which panel lawyer is best placed to assist with your Council’s claim, please contact our claims manager.

Please inform the Mutual’s claims manager to receive support as claims are received.

Members can access all claims forms on the member portal. If you’re having trouble logging in, please email us or call us at 1300 837 493 for assistance.

See the claims manual and guidebooks on Member Portal to learn about the process we follow for managing claims.

Still have questions about our Claims Management services?

Visit our FAQ page or get in touch with our team to learn more.

More Services and Benefits

We understand that local governments have unique needs, which is why we offer a comprehensive list of risk management services and benefits:

Hear What Our Members Are Saying

Tony, Ian and the whole team helped us navigate our small and large claims. We’re so grateful for their guidance, advice and excellent service. They are well-liked by our Council, including the management, who have complete trust in them.


2022 Survey Response

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Serving our members’ needs first and foremost is our top priority. The unique challenges faced by local governments are well understood within the Mutual — and we continually strive to become better every day so that all communities will be safer as a result of our collaborative efforts.

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